Built for support, sales, and everything between.
Pick what you need (support, sales, docs, or live chat) and OyeChats handles the conversations that matter.
Cut ticket volume without cutting quality
Turn your help center, product docs, and past tickets into a bot that answers on the first message, day or night.
The vast majority of inbound tickets are questions your team has already answered somewhere. OyeChats reads your entire knowledge base, retrieves the right snippet in real time, and responds in your brand voice grounded in that content.
When the question needs a human, the bot hands off with the full transcript, the pages the visitor was looking at, and a suggested department. Nobody starts from scratch.
- Answer FAQs 24/7 from your docs, no scripts to maintain
- Automatic ticket deflection with a live human fallback
- Post-chat survey with a 1 to 5 rating stored per session
Qualify every visitor, without a single form question
OyeChats scores each conversation on Budget, Authority, Need, and Timing, so your sales team only talks to leads worth talking to.
Instead of hiding behind a contact form, meet the visitor in a chat that already sounds like a discovery call. The bot listens for BANT signals inside the natural conversation and grades the lead in the background.
A hot lead is routed to a live rep the moment intent shows up. A warm lead lands in a nurture sequence with a follow up email and a calendar link. A cold visitor keeps chatting, and every message adds to the profile.
- Automatic BANT scoring across every session
- Instant handoff to a live operator when a lead scores hot
- Lead capture with name, email, phone, and company fields
- Calendly and CRM webhooks for zero-touch follow up
Turn every doc into a conversation
Point OyeChats at a docs site, a Notion workspace, or a folder of PDFs. Add an in-product assistant grounded in your content.
Developers and end users rarely read docs top to bottom. They arrive with a question and want an answer with a link they can trust. OyeChats does exactly that. Hybrid retrieval blends vector similarity with keyword search so acronyms, error codes, and product names always land on the right page.
When your docs change, the recrawl runs on a schedule. The bot stays fresh without a rebuild.
- Ingests PDF, DOCX, TXT, and any crawlable URL
- Hybrid search over vector plus TSVECTOR keyword index
- Grounded in your docs, not the model's training data
- Scheduled auto-recrawl keeps the knowledge base current
A real human, exactly when it matters
Bot first, human second. When a visitor wants to talk to someone, OyeChats routes them to the right department in seconds.
Not every visitor should end at the bot. High intent buyers, angry customers, and edge case questions belong with a person. OyeChats knows when to escalate, and hands off with the full transcript, the visitor profile, and the recommended department.
Operators work from a full inbox with canned responses, transfers, and a rating survey at the end of every chat.
- One-click bot to human handoff, with transcript context
- Department routing and load balancing across operators
- Canned responses with keyboard shortcuts like /hello
- Post-chat rating from 1 to 5 stars, stored per session
Pick a solution, go live this week.
Every OyeChats bot starts free. Add your docs, paste one script tag, and go live in under five minutes.