1. Introduction

OyeChats ("we," "us," or "our") operates the OyeChats platform and website. This Privacy Policy explains how we collect, use, store, and share information when you use our services.

2. Information We Collect

We collect the following categories of information:

Account data: Name, email address, company name, and password when you register.
Bot configuration: Bot settings, system prompts, and knowledge base documents you upload.
Visitor conversation data: Chat messages, timestamps, visitor metadata (IP address, browser, device, geo), and UTM parameters from visitors to your website widget.
Usage data: Feature usage, API call volumes, and error logs.
Payment data: Handled by Stripe — we do not store card numbers.

3. How We Use Your Information

Provide and operate the OyeChats platform
Generate BANT qualification scores from conversation analysis
Send transactional emails (via Brevo) including account notifications and webhook failures
Monitor platform performance and debug errors (via Sentry)
Improve our LLM response quality via aggregated analytics

4. Data Retention

Chat history is retained for 7 days (Free), 90 days (Pro), or indefinitely (Enterprise), depending on your plan. You may request deletion of all visitor data at any time via your account settings or by contacting privacy@oyechats.com.

5. Data Sharing

We do not sell your data. We share data only with:

LLM providers (OpenAI, Anthropic, Google) for generating responses — governed by their data processing agreements
Langfuse — for LLM observability on Enterprise plans
Backblaze B2 — for document and media storage
Brevo — for email delivery
Sentry — for error tracking
Stripe — for payment processing

6. GDPR Rights

If you are a resident of the European Economic Area, you have the right to: access your personal data, correct inaccuracies, request deletion, object to processing, and request data portability. Contact us at privacy@oyechats.com to exercise these rights.

7. Cookies

The OyeChats website uses essential cookies for session management. The chat widget uses a session token stored in localStorage (not cookies) and can be configured for cookie-free tracking mode on Pro and Enterprise plans.

8. Security

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We undergo annual security reviews and maintain a responsible disclosure program at security@oyechats.com.

9. Contact

For privacy questions, contact us at privacy@oyechats.com.