Cookie Policy

Introduction

This Cookie Policy explains how OyeChats ("OyeChats," "we," "us," or "our") uses cookies and similar technologies on our marketing site at oyechats.com, the customer dashboard at app.oyechats.com, and the embeddable chat widget our customers deploy on their own websites.

It sits alongside our Privacy Policy. Read that for the broader picture of how we handle personal data. Where this policy and the Privacy Policy overlap, the Privacy Policy controls.

What are cookies?

Cookies are small text files a website places on your device so it can remember you between visits, for example, to keep you logged in or remember a preference. "Similar technologies" covers anything that does roughly the same job: localStorage and sessionStorage in the browser, the IndexedDB API, pixel tags in emails, and software development kits (SDKs).

Cookies can be first-party (set by the site you are visiting) or third-party (set by a different service the site embeds). They can be session cookies (deleted when you close the browser) or persistent cookies (stored for a set period).

Cookies on our marketing site and dashboard

We use a small number of strictly-necessary first-party cookies on oyechats.com and app.oyechats.com. We do not run advertising cookies or cross-site tracking pixels on our own properties.

The embeddable chat widget

The OyeChats chat widget that customers embed on their own websites does not set cookies. To keep a conversation continuous within the same browser, the widget stores a single anonymous session identifier in localStorage under the key oyechats_session_id. The identifier carries no personal data and is cleared when the visitor clears their browser storage for the host site.

Third-party cookies

Some payment, support, or analytics features may load assets from third-party domains (such as Stripe or Razorpay during checkout) and those third parties may set their own cookies under their own policies. We document the third-party providers we engage as sub-processors on our Subprocessors List page. Visit those providers' websites for details on their cookie practices.

Your choices and controls

You can control cookies in several ways:

• Browser settings:most browsers let you block, delete, or be warned about cookies on a per-site basis. Look for the "Privacy" or "Site settings" area in your browser's preferences.
• Marketing site banner: if a consent banner is shown on oyechats.com in your region, you can accept or decline non-essential categories there. Your choice is remembered for 6 months.
• Widget storage mode: if you operate a site that embeds the OyeChats widget, you can enable cookie-free mode from your dashboard under Settings → Privacy.

Blocking strictly-necessary cookies will break sign-in and other core flows on the dashboard.

Do Not Track and Global Privacy Control

Browsers can transmit a Do Not Track (DNT) header or a Global Privacy Control (GPC) signal. The DNT standard never reached agreement on what compliance means, so we do not treat it as a binding signal. We do honor GPC where transmitted: when GPC is detected, we treat it as an opt-out of any sale or sharing of personal information for the purposes covered by the CCPA / CPRA, even though we do not sell or share personal information for cross-context behavioral advertising in the first place.

Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, or our practices. The "Last updated" date at the top of this page indicates when the policy was last revised. For material changes, we will provide notice through the marketing site or an in-product banner.

Questions

Have a question about how we use cookies? Write to support@oyechats.com and we will respond within 14 days.